Answers for the people running the inbox.
How to connect your channels, teach the AI your business, and hand it off to your team. And for developers, how to put chat on a website or plug in your own catalog.
Business owners ask
Section titled “Business owners ask”- How do I connect my WhatsApp number?
- How do I teach the AI my prices and policies?
- When does the AI reply, and when does it wait for us?
- What happens when the AI doesn’t know the answer?
- Can the AI take orders on its own?
- Can it answer the people who come from our ads?
- How do I bring in my Shopify products?
- How does my team share the inbox?
- What does it cost, and how do I top up?
New here? Start with what Message24 is and the quick start.
Developers ask
Section titled “Developers ask”- How do we put the chat on our website?
- Can we build our own chat UI or mobile app?
- How do we connect our ERP or POS catalog?
- How do we show Message24 reports inside our admin?
Using an AI agent? Point it at llms.txt for an index of every page, or llms-full.txt for the whole site in one file. Any page is also available as Markdown by adding .md to its address.