Message24 documentation

Connect your channels, teach the AI your business, take orders in chat and share the inbox with your team. For developers, the website chat, the Integration API and embedded dashboards.

What is Message24One inbox for every customer conversation, with an AI agent that answers, sells from your catalog and hands off to your team.
Quick startGo from signing in to answering your first conversation and turning on the AI.

For business owners

Running your channels, the AI agent, your catalog and your team from the Message24 app.

Channels

Connecting Facebook Messenger, Instagram, WhatsApp, Telegram, TikTok and website chat.

Everyday work

The inbox, dashboard, posts, shortcuts, notifications and the mobile app.

AI agent

Turning the AI on, teaching it, automations, and handing off to people.

Catalog and orders

Products, categories and brands, and orders.

Integrations

Shopify, WooCommerce, ERPNext, Odoo, ShopLink, a custom API, Meta Ads and call center reports.

Team and account

Business settings, team roles, human agent reports, billing and your account.

For developers

Putting the chat on a website, connecting your own system, and showing Message24 reports inside your tools.

Website chat

Embedding the chat widget, its JavaScript hooks, and the HTTP API for a custom client.

Integration API

The Integration API a system implements so Message24 syncs its products and sends it orders.

Message24 Integration API v1

Embedding dashboards

Showing Message24 reports inside another tool with embed tokens.

Embed Message24 pages with embed tokens

Using an AI agent? Point it at llms.txt for an index of every page, or llms-full.txt for the whole site in one file. Any page is also available as Markdown by adding .md to its address.