# Message24

> Message24 puts a business's Facebook Messenger, Instagram, WhatsApp, Telegram, TikTok and website chat conversations in one inbox, with an AI agent that answers customers from the business's own knowledge base and product catalog, captures orders, and hands off to people.

Every page below is plain Markdown. The whole site in one file: https://docs.message24.net/llms-full.txt. Pages under "Owners" are written for business owners using the web app at https://message24.net; pages under "Developers" are for engineers embedding the chat widget, implementing the Integration API, or embedding dashboards.

## Start here

What Message24 is and how to get a business running on it.

- [What is Message24](https://docs.message24.net/start/what-is-message24.md): One inbox for every customer conversation, with an AI agent that answers, sells from your catalog and hands off to your team.
- [Quick start](https://docs.message24.net/start/quick-start.md): Go from signing in to answering your first conversation and turning on the AI.

## Owners: Channels

Connecting Facebook Messenger, Instagram, WhatsApp, Telegram, TikTok and website chat.

- [Channels overview](https://docs.message24.net/owners/channels/overview.md): The messaging platforms you can connect, what each one needs, and how to keep channels healthy.
- [Connect Facebook Messenger](https://docs.message24.net/owners/channels/facebook-messenger.md): Connect a Facebook Page so its Messenger conversations arrive in your Message24 inbox.
- [Connect Instagram](https://docs.message24.net/owners/channels/instagram.md): Connect an Instagram professional account so its Direct messages arrive in your Message24 inbox.
- [Connect WhatsApp](https://docs.message24.net/owners/channels/whatsapp.md): Connect a WhatsApp Business number, including one you already use in the WhatsApp Business app.
- [Connect Telegram](https://docs.message24.net/owners/channels/telegram.md): Create a Telegram bot with BotFather and connect it so customers can message your shop on Telegram.
- [Connect TikTok](https://docs.message24.net/owners/channels/tiktok.md): Connect a TikTok Business account so its direct messages arrive in your Message24 inbox.
- [Add chat to your website](https://docs.message24.net/owners/channels/website-chat.md): Create a website chat channel, style the widget and get the snippet to put on your site.

## Owners: Everyday work

The inbox, dashboard, posts, shortcuts, notifications and the mobile app.

- [Inbox](https://docs.message24.net/owners/daily/inbox.md): Find, filter and reply to customer conversations from every connected channel, and decide when the AI or your team handles them.
- [Dashboard](https://docs.message24.net/owners/daily/dashboard.md): Track revenue, orders, conversations and response times across your channels for any date range.
- [Posts](https://docs.message24.net/owners/daily/posts.md): Link your social media posts and reels to products so the AI knows what a customer is asking about.
- [Shortcuts](https://docs.message24.net/owners/daily/shortcuts.md): Save replies your team sends often, in English, Arabic and Kurdish, and insert them in any conversation by typing a slash.
- [Notifications](https://docs.message24.net/owners/daily/notifications.md): How Message24 alerts you to new messages, escalations, suggested orders and disconnected channels, and how to choose which ones you get.
- [Mobile app](https://docs.message24.net/owners/daily/mobile-app.md): Reply to customers, manage orders and products, and get push notifications from the Message24 app for Android and iPhone.

## Owners: AI agent

Turning the AI on, teaching it, automations, and handing off to people.

- [How the AI agent works](https://docs.message24.net/owners/ai/overview.md): What the Message24 AI does in a conversation, what it will not do, and what it needs before it starts replying.
- [AI settings](https://docs.message24.net/owners/ai/ai-settings.md): Turn the AI on per channel, set when it replies and how long it waits for your team, choose what it may do, and test it before customers see it.
- [Knowledge base](https://docs.message24.net/owners/ai/knowledge-base.md): Teach the AI about your business with articles, draft them from a few questions, and write articles that produce good answers.
- [Automations](https://docs.message24.net/owners/ai/automations.md): Send a saved reply, a product or an AI answer automatically when a customer messages for the first time, uses a keyword, arrives from an ad or comments on a post.
- [Handoff and escalation](https://docs.message24.net/owners/ai/handoff-and-escalation.md): How conversations move between the AI and your team, when the AI escalates to a person, what you see when it does, and how to give control back.

## Owners: Catalog and orders

Products, categories and brands, and orders.

- [Products](https://docs.message24.net/owners/catalog/products.md): Add and manage the products the AI agent sells from, including options, prices, discounts, stock and images.
- [Categories and brands](https://docs.message24.net/owners/catalog/categories-and-brands.md): Organise your products into nested categories and brands so you and the AI agent can find them faster.
- [Orders](https://docs.message24.net/owners/catalog/orders.md): Review orders the AI suggests from conversations, create orders yourself, and move them from new to delivered.

## Owners: Integrations

Shopify, WooCommerce, ERPNext, ShopLink, a custom API, Meta Ads and call center reports.

- [Integrations overview](https://docs.message24.net/owners/integrations/overview.md): Bring your product catalog into Message24 from the system you already use, and send the orders the AI captures back to it.
- [Connect Shopify](https://docs.message24.net/owners/integrations/shopify.md): Sync your Shopify catalog into Message24 and, optionally, create Shopify orders from the orders the AI captures in chat.
- [Connect WooCommerce](https://docs.message24.net/owners/integrations/woocommerce.md): Sync products from your WooCommerce store into Message24 and, optionally, send the orders the AI captures back to WooCommerce.
- [Connect ERPNext](https://docs.message24.net/owners/integrations/erpnext.md): Sync items from ERPNext into Message24 and create Sales Orders in ERPNext from the orders the AI captures.
- [Connect ShopLink](https://docs.message24.net/owners/integrations/shoplink.md): Sync the products from your public ShopLink storefront into Message24 using only your shop's domain.
- [Connect your own system (Integration API)](https://docs.message24.net/owners/integrations/custom-api.md): Connect an in-house ERP, POS or admin system to Message24 through the Message24 Integration API.
- [Meta Ads](https://docs.message24.net/owners/integrations/meta-ads.md): Connect your Meta ad accounts so Message24 knows your campaigns, and report orders from ad conversations back to Meta as purchases.
- [Call center reports](https://docs.message24.net/owners/integrations/call-center.md): Bring call records from your phone system (PBX) into Message24 and see call volume, missed calls and agent performance.

## Owners: Team and account

Business settings, team roles, human agent reports, billing and your account.

- [Business settings](https://docs.message24.net/owners/account/business-settings.md): Set your business name and currency, how the AI quotes prices and matches products, which order details to collect, and when conversations close automatically.
- [Team and roles](https://docs.message24.net/owners/account/team-and-roles.md): Invite your team to Message24, choose between the Admin and Member roles, and control which channels each person has access to.
- [Human agents](https://docs.message24.net/owners/account/human-agents.md): See chat and call performance for each person on your team, for any period.
- [Billing](https://docs.message24.net/owners/account/billing.md): How Message24 charges for active conversations, how to check your balance, and how to top up with First Iraqi Bank.
- [Your account](https://docs.message24.net/owners/account/account.md): See your personal account details, change the language of the app, and delete your account.

## Developers: Website chat

Embedding the chat widget, its JavaScript hooks, and the HTTP API for a custom client.

- [Website chat for developers](https://docs.message24.net/developers/website-chat/overview.md): How the Message24 website chat widget works, what the channel key is, and how allowed origins protect a channel.
- [Embed the widget](https://docs.message24.net/developers/website-chat/embed-widget.md): Add the Message24 chat widget to a plain HTML site, a React app or a Next.js app, and keep page context accurate across client-side route changes.
- [Configure the widget from your page](https://docs.message24.net/developers/website-chat/javascript-api.md): The window.__m24 object the widget reads, covering visitor identity, page context for the AI agent and custom product card renderers.
- [Build a custom chat client](https://docs.message24.net/developers/website-chat/custom-chat-client.md): Use the website chat HTTP API directly to build your own chat UI, a native mobile app or a headless integration.

## Developers: Integration API

The Integration API a system implements so Message24 syncs its products and sends it orders.

- [Integration API overview](https://docs.message24.net/developers/integrations/overview.md): Connect your own ERP, POS or admin system to Message24 by implementing three HTTP endpoints, so Message24 can sync your products and send you orders.
- [Message24 Integration API v1](https://docs.message24.net/developers/integrations/integration-api.md): The HTTP contract a system implements so Message24 can sync its products and push orders to it.

## Developers: Embedding dashboards

Showing Message24 reports inside another tool with embed tokens.

- [Embed dashboards with embed tokens](https://docs.message24.net/developers/embed/embed-dashboards.md): Show a business's Message24 dashboard or call-center analytics inside an ERP, intranet or website with an iframe and a read-only embed token.